Legal

Privacy Policy

This policy explains how SS Vertex Technologies Pvt Ltd collects, uses, and protects data in connection with FaultLens.

FaultLens helps SaaS engineering teams diagnose production issues faster by connecting errors, releases, environments, and issue context in one focused workflow.

Information we may collect

  • Account details such as name, email address, workspace identity, and authentication-related information.
  • Workspace administration data such as membership, roles, invite activity, and configuration settings.
  • Product usage data such as error events, environment names, release references, issue context, and workflow activity.
  • Support and contact information you provide when requesting help, commercial information, or product access.
  • Operational logs needed to secure, monitor, troubleshoot, and improve the service.

How we use information

  • Provide, secure, and operate FaultLens.
  • Authenticate users and enforce workspace access controls.
  • Support billing readiness, plan enforcement, and customer operations.
  • Respond to support, legal, privacy, and commercial requests.
  • Maintain service reliability, investigate misuse, and improve product quality.

Cookies, sessions, and analytics

FaultLens may use essential cookies, local storage, or session mechanisms to keep users signed in, maintain security, and preserve workspace context. We may also use limited analytics or diagnostic telemetry to understand service performance and usage trends.

Where data is processed

FaultLens may use cloud infrastructure, software service providers, and technical partners to operate the product. Depending on how the service is deployed, data may be processed in the regions where those providers operate.

Sharing and disclosure

We may share data with service providers or infrastructure partners who help us operate FaultLens, subject to appropriate safeguards. We may also disclose data where required by law, to protect the service, or to investigate abuse or security incidents.

Retention and security

We retain information for as long as needed to operate the service, support customer relationships, meet legal obligations, and enforce plan or security policies. We use reasonable technical and organizational measures to protect data, but no internet-based service can guarantee absolute security.

Customer responsibilities

Customers and workspace administrators are responsible for configuring their workspaces appropriately, inviting only authorized users, and managing the data they choose to send into FaultLens.

Updates to this policy

We may update this Privacy Policy as FaultLens evolves, including when infrastructure, billing operations, or customer-support processes change. The version published on this site is the current public draft-ready policy.