Cancellations
Customers may request cancellation or non-renewal of a paid FaultLens plan through the FaultLens team. Access timing, data retention, and account closure handling may depend on the commercial arrangement in effect for that workspace.
Billing policy
Refund and Cancellation Policy
This policy explains the current commercial position for FaultLens plan cancellations, non-renewals, and refund review requests.
It is written to stay truthful for a SaaS product preparing for broader digital billing readiness without implying that full billing automation is already live.
Trials and evaluation periods
Trial workspaces may expire or be limited according to the active workspace plan and product rules in effect at that time. A trial ending does not itself create a right to refund because a paid term may not have started.
Refunds
Refunds are not promised automatically. If a customer believes a billing error, duplicate charge, or exceptional commercial issue has occurred, the customer should contact the FaultLens team for review.
Plan changes
Plan upgrades, higher-limit requests, and other commercial changes may currently be handled manually. The active workspace plan remains the source of truth for feature and usage limits until a plan change is explicitly confirmed.
Non-renewal and access changes
If a workspace is cancelled or not renewed, FaultLens may limit new usage, administrative actions, or continued access based on the workspace status, applicable plan rules, and any commercial commitments already in effect.
Need a billing or cancellation discussion?
Use hello@faultlens.in for pricing, billing, and cancellation requests. Final provider-specific timelines and escalation details should be confirmed before broader digital billing goes live.